Checking out the article Tech Support that Never Sleeps in the latest issue of CAMPUS TECHNOLOGY December 2013 . We have a strategic partnership with a vendor for help desk support. It is not 24/7, however. We need to expand support. We've talked about doing so via our consortium of independent schools. But that's as far as we've gotten: talk. It seems many are using a hybrid approach. How well has your help desk solution scaled with the growth of online and BYOD programs? Does your community prefer a "mom-and-pop" feel to help desk support?
Wednesday, December 4, 2013
Tech Support that Never Sleeps
Checking out the article Tech Support that Never Sleeps in the latest issue of CAMPUS TECHNOLOGY December 2013 . We have a strategic partnership with a vendor for help desk support. It is not 24/7, however. We need to expand support. We've talked about doing so via our consortium of independent schools. But that's as far as we've gotten: talk. It seems many are using a hybrid approach. How well has your help desk solution scaled with the growth of online and BYOD programs? Does your community prefer a "mom-and-pop" feel to help desk support?
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment