Wednesday, December 4, 2013

Tech Support that Never Sleeps

Checking out the article Tech Support that Never Sleeps in the latest issue of CAMPUS TECHNOLOGY December 2013 . We have a strategic partnership with a vendor for help desk support. It is not 24/7, however. We need to expand support. We've talked about doing so via our consortium of independent schools. But that's as far as we've gotten: talk. It seems many are using a hybrid approach. How well has your help desk solution scaled with the growth of online and BYOD programs? Does your community prefer a "mom-and-pop" feel to help desk support?

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